top of page

Returns Policy

At Eleven Golf, we want you to be completely satisfied with your purchase. Please review the following guidelines:

Hardware Refund & Exchange Policy

Due to the custom-built nature of our products, all clubs are hand-built to your required specification, and therefore cannot be returned once shipped and received.

We will never commit you to buying a set of our hybrid irons.

If you want to trial our hybrid-irons, we frequently suggest to our customers to purchase a single club initially, as we retail each hybrid individually. Should you enjoy using the club, you can pick up the individual clubs you need to complete your set, further down the line. If you’re one of the very few golfers that find you don’t enjoy the club, you haven’t committed too many funds to trialling our product (though we’re certain you’ll love them!)

 

Soft Goods Refund & Exchange Policy

Apparel and accessories must be unworn and unused with tags still attached (if applicable) and in their original packaging. We cannot exchange clothing or apparel, so should you need an alternative size, please re-order through our site, and send you original item(s) of clothing back to us at the following address; Hemming Golf, Perseverance Road, Hereford, HR4 9SN, United Kingdom. Sale items are also non-returnable.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if anything is damaged, defective, or incorrect so that we can correct the issue. We offer a 12-month warranty for issues that arise during the normal course of play, which excludes general wear and tear. Any custom stamping, 3rd party laser engraving, paint fills, re-shafts, re-grips, or other alterations will void the warranty. Please contact us at info@eleven-golf.com to submit a warranty request.

 

Laser Engraved Orders

If we have already begun lasering your club head or shaft, but it is yet to be fully assembled, you are still liable for the full cost of the club. Please note that laser engraved clubs are not eligible for return under any circumstance. All laser engraved purchases are final.

Contact Us:

If you have any questions or concerns about our returns policy, please contact our customer service team at info@eleven-golf.com. We're here to assist you with any enquiries and ensure your satisfaction with Eleven Golf.

bottom of page